FAQ

The confirmation email can be in your spam box. Don't forget to have a look at it. Otherwise, you can connect to your personal account and access the informations regarding your order.

Once your order has been validated, you cannot proceed to any modification. If you want to cancel your order, you can contact the client service. If you jewel does not satisfy you, you have 14 days to send it back. However, we will not accept jewels which have been worn or damaged. For any exchange, you will have to return the jewelry and then place a new order. we only proceed to refund, no exchanges are accepted.

You can access all your purchase by connecting to your personal account

You can request a new password by clicking on forgotten password. You will receive an email with a link to choose your new password.

Subscribing to our newsletter give you access to exclusive content: - You'll be informed of the launch of new products before everyone else. - You'll receive exclusive informations , inspirations and advices Vanrycke only share with its community.

To unsubscribe Vanrycke's newsletter, please follow the ‘unsubscribe’ link from any of our email newsletters.

Vanrycke accepts online orders for delivery in the following countries: France, including Corsica, Monaco, Germany, Austria, Australia, Belgium, Bulgaria, Canada, Cyprus, Denmark, Spain, Estonia, Finland, Greece, Hong Kong, Hungary, Indonesia, Ireland, Italy, Japan, Latvia, Lithuania, Luxembourg, Malta, Mexico, The Netherlands, Poland, Portugal, Czech Republic, Romania, Slovakia, Slovenia, South Korea, Sweden, Switzerland, Singapor, Thailand, United Arab Emirats, United Kingdom and United States.

Vanrycke's jewels are delivered with DHL in France and in the European zone. Two delivery options are available : standard delivery or express delivery. For non-European countries, Vanrycke uses DHL or Colissimo depending on the country.

The delivery times depend on the delivery address and the chosen delivery options. Please click on the button shipment and return to know the applicable rate for your order according to your delivery address.

When your order is dispatched, we will send you a confirmation email. You can follow your order’s journey by selecting your order when sign in your online account. Moreover, DHL and Colissimo use your email address to notify you about each step of your parcel delivery.

If you change your mind and decide to return your ordern you have up to 14 days from receiving your order to arrange your return. To arrange your return, please send an email to shop@Vanrycke.com. Don't forget to mention the reason of the return and the articles you want to return. If you want to get a refund. The sending is chargeable to the customer and at its risks. The product has to be returned with a tracking number. All the pieces must be returned in their original packaging without being worn or damaged. Warning - for any demand of refund coming from countries outside the european union,taxes and custom fees will have to be paid by the customer. Any additional fees Vanrycke could have to pay to get the order back will be deducted from the refund. Please send an email to shop@Vanrycke.com for any further questions.

We only exchange the Vanrycke jewels for ring sizes and bangle sizes of a same jewel. For any other cases, Vanrycke do not accept any exchanges . You will then have to return the jewel and place a new order. Warning - for any demand of exchange coming from countries outside the european union, taxes and custom fees will have to be paid by the customer. Any additional fees Vanrycke could have to pay to get the order back will be deducted from the refund. Please send an email to shop@Vanrycke.com for any further questions.

For any jewel returned to our office for refund, we have a 3 working days timeline to accept or refuse the refund. If the return is accepted, we have a maximum of 30 days to proceed to the refund of the purchase. A confirmation email will notify you that the refund has been accepted.

You can buy one or more e-gift cards on our site. Gift cards can only be used on the vanrycke.com website and will not be valid with our partners and resellers.
No discount code can be applied when purchasing an e-gift card.

The minimum amount for an e-gift card is €160 and can go up to €1,500.

The gift card is valid for 1 year from its date of issue. If not used within one year, the corresponding amount will be considered definitively acquired by the Company.

Our gift cards are exclusively digital. After purchasing your e-gift card, you will receive it by e-mail at the address indicated during your purchase. It is not possible to send a physical card.

Warning : it happens that our e-mails fall into spam, please check your spam box if you have not received your e-mail.
If finally see you do not receive the email, you can contact us via our contact form or at shop@vanrycke.com.

To use your e-gift card, go to the payment page of our site after placing your item(s) in the basket.
You can then apply the code indicated in the e-mail of your e-gift card.

The e-gift card can be used once or several times.

Any amount not used during the order will be kept for a future order.
Conversely, if the value of the order exceeds the amount of the gift card, you will have to pay the difference by another means of payment.

The validity of a gift card is 1 year from its date of issue.

If the customer returns an item paid with an e-gift card, the refund will be credited back to the e-gift card. This does not change its validity date.

The gift card is valid for 1 year from its date of issue. If not used within one year, the corresponding amount will be considered definitively acquired by the Company.

The details of each jewel are available in the product description. To choose the right size for your jewelry, please refer to our size guide For any particular size, you can contact us through our contact form.

Vanrycke's jewels are made of 18k gold and diamonds. They must be treated with care. Some precautions will allow you to keep it in good condition. : - When wearing your jewel try to avoid impacts in order to limit scratches and marks. - We recommend not to wear your Vanrycke jewel during sport activities or hoseholdwork. - Store your Vanrycke jewel in its original case to protect and avoid the chain to get in a tangle.

Every Vanrycke jewel is identifiable by its engraved hallmark. Only pieces purchased on Vanrycke.com or through one of our retailers come with a certificate of authenticity assuring it has been fabricated in our workshop.

The Vanrycke warranty covers any manufacturing default or fragiliy assessed as so by our quality service regardless of the date of purchase. In any other cases and especially if the jewel got caught on something or has been pulled on, the fixing will be at the client expense. For Make a Wish chains with ephemeral red acrylic, we won't be able to add enamel on the chain. If the enamel came to fade off, this won't be considered as a default or a fragility of the product.

Please send an e-mail directly to our customer service. They will let you know how to proceed. Customer service opening hours.

Any broken jewel will be assessed by our quality service to determine if the wanrranty applies. If not an estimate will be established for the repair. After the assessment and upon validation of the estimate the fixing will take 5 weeks. For Make a Wish chains with ephemeral red acrylic, we won't be able to add enamel on the chain. If the enamel came to fade off, it will not be possible to add red acrylic on the chain or exchange the product.

The customer service will get back to you with an estimate or a confirmation of warranty within the week after receiving your jewel. Then, upon validation of the estimate the fixing will take 5 weeks.