TERMS AND SALES CONDITIONS

 

FRENCH POST FOLLOWED LETTER

COUNTRY	TARIFF	DELIVERY TIME (INDICATIVE)
FRANCE	2 €	2 WORKING DAYS
INTERNATIONAL	4 €	4 WORKING DAYS

 

DHL TRANSPORT TARIFF

COUNTRY	TARIFF STANDARD	DELIVERY TIME DHL STANDARD (IN WORKING DAYS)	TARIFF EXPRESS	DELIVERY TIME UPS EXPRESS (in working days) D+1 before 12pm
GERMANY	FREE	1 to 2	25 €	1
AUSTRIA	FREE	1 to 2	25 €	1
BELGIUM	FREE	1 to 2	25 €	1
BULGARIA	FREE	1 to 2	-	-
CYPRUS	FREE	1 to 2	25 €	1
CROATIA	FREE	1 to 2	-	-
CZECH REPUBLIC	FREE	1 to 2	25 €	1
DENMARK	FREE	1 to 2	25 €	1
EIRE	FREE	1 to 2	-	-
ESTONIA	FREE	1 to 2	-	-
FINLAND	FREE	1 to 2	25 €	1
FRANCE (CORSE)	FREE	2 to 3	-	-
FRANCE  METROPOLITAN	FREE	1 to 2	25 €	1
GREECE	FREE	1 to 2	25 €	1
HUNGARY	FREE	1 to 2	25 €	1
ITALY	FREE	1 to 2	25 €	1
LATVIA	FREE	1 to 2	-	-
LITHUANIA	FREE	1 to 2	-	-
LUXEMBOURG	FREE	1 to 2	25 €	1
MALTA	FREE	1 to 2	-	-
NETHERLANDS	FREE	1 to 2	25 €	1
POLAND	FREE	1 to 2	25 €	1
PORTUGAL	FREE	1 to 2	25 €	1
ROMANIA	FREE	1 to 2	-	-
SLOVAKIA	FREE	1 to 2	-	-
SLOVENIA	FREE	1 to 2	25 €	1
SPAIN	FREE	1 to 2	25 €	1
SWEDEN	FREE	1 to 2	25 €	1

TRANSPORT TARIFF OUTSIDE EUROPEAN UNION ZONE

	DHL
COUNTRY	RATE	DELIVERY TIME (IN WORKING DAYS )
AUSTRALIA	FREE (Customers are responsible for all duties, taxes and customs fees)	5 to 9
CANADA	FREE (Customers are responsible for all duties, taxes and customs fees)	2 to 5
MEXICO	FREE (Customers are responsible for all duties, taxes and customs fees)	2 to 5
SWITZERLAND	FREE (Customers are responsible for all duties, taxes and customs fees)	3 to 5
UNITED KINGDOM	FREE (Customers are responsible for all duties, taxes and customs fees)	3 to 5
UNITED STATES	FREE (Customers are responsible for all duties, taxes and customs fees)	1 to 5

	COLISSIMO
	RATE	DELIVERY TIME (IN WORKING DAYS)
SOUTH KOREA	FREE (Customers are responsible for all duties, taxes and customs fees)	7 to 15
UNITED ARAB EMIRATES	FREE (Customers are responsible for all duties, taxes and customs fees)	7 to 15
HONG KONG	FREE (Customers are responsible for all duties, taxes and customs fees)	7 to 15
INDONESIA	FREE (Customers are responsible for all duties, taxes and customs fees)	7 to 15
JAPAN	FREE (Customers are responsible for all duties, taxes and customs fees)	7 to 15
SINGAPOUR	FREE (Customers are responsible for all duties, taxes and customs fees)	7 to 15
THAILAND	FREE (Customers are responsible for all duties, taxes and customs fees)	7 to 15

Vanrycke do not work with any tax refund company. Thus, we will not accept any demand regarding tax refund.

4.3 Shipping times for the Products

Shipping will take place no later than three (3) business days following order confirmation, with the exception of a contrary provision which the Client will be informed of before placing their order, indicating an average shipping time.

4.4 Delivery delays

Any delivery delay should be communicated by the Client to Vanrycke by e-mail as soon as possible. Vanrycke will then open an investigation with the carrier used for the delivery.

The Client will have the right to cancel their order if delivery of the latter exceed more than seven (7) business days after the delivery date initially given by our carrier. This will be done provided that the reason of the delay is not due to the Client or to a case of force majeure.

Under the exercise of the right to cancel or the conclusion of the search carried out by Vanrycke confirming the package's loss, Vanrycke will process a refund in favour of the bank account debited when the order was placed, as soon as possible, to the exclusion of any other compensation, other than a resent of the Products. This will be done at Vanrycke own expense if the order has not been cancelled by the Client.

In the event of a partial delivery of the order, the delivery will be made in several parts and this right only concerns the balance of the order not delivered.

 

4.5 Receipt of Products by the Client

Each delivery is deemed to be complete at the time of the Products is made available to the Client by the carrier, notified by the tracking system used by the carrier. No dispute relating to the delivery itself will be possible if the package appears as delivered, the carrier's IT system being admissible.

It is the Client's responsibility to check immediately, at the time of receipt of the Products, the conformity and integrity of the Products delivered.

Without prejudice to the period the Client has to exercise their right to cancel their order as specified in article 5 below, it is up to the Client to verify the shipments upon arrival and to communicate any reservations or claims to the carrier which appear to be justified in the event of delay, breakage or loss.

In addition, in accordance with article L. 133-3 of the Commercial Code, any reservations must be confirmed by a registered letter to the carrier within three (3) days following receipt.

At the same time,any reservation of this type must also be notified to Vanrycke's Client Service Department, whom contact information appears on the Site. In this respect, the Client will attach a copy of the claim sent to the carrier.

 

ARTICLE 5 - E-GIFT CARD

The Customer can buy one or more e-gift cards on the site. E-gift cards can only be used on vanrycke.com and are not valid with our partners and resellers.

No discount code can be applied when purchasing an egift card. The purchase of an e-gift card cannot be paid with another e-gift card.

The minimum amount for an e-gift card is €160 and can go up to €1,500.

The e-gift card is valid for 1 year from its date of issue. If not used within one year, the corresponding amount will be considered definitively acquired by the Company.

Our gift cards are exclusively digital. After purchasing an e-gift card, the customer receives it by e-mail at the address indicated when purchasing. It is not possible to send a physical card. The customer can use its gift card by applying the unique code he received by email to its cart.

The e-gift card can be used in once or several times and can be combined with another e-gift card.

The amount that will not be used during the order will be kept for a future order.

Conversely, if the value of the order exceeds the amount of the gift card, you will have to pay the difference by another means of payment.

If the customer returns an item paid with an e-gift card, then the refund will be credited back to the e-gift card. This does not change its validity date.

ARTICLE 6 - THE CLIENT'S RIGHT OF WITHDRAWAL

In accordance with the provisions of article L.121-20 of the Consumer Code and subject to the assumptions referred to in article L. 121-20-3 of the said Code,if the the Client isnot satisfied he has a 14-day right of withdrawal from the date of receipt of the order to return the Product ordered.

The client has to send an email to shop@vanrycke.com and indicate the reason of his desire to return his article(s).

Exchange

If the client changes his mind and decides to return his order to exchange it for another size (rings and bangles), he has up to 14 days from receiving his order to arrange his return.

To arrange the return:

The client has to send a message to shop@vanrycke.com indicating the reason of this return demand. The client will receive a confirmation email with a return label. He will have to stick the return slip on it. The package will be insured against theft or damage throughout its journey to Vanrycke's workshop.

All the pieces must be returned in their original packaging without being worn or damaged.

Refund

In the case of a refund Vanrycke product must be returned complete, in perfect condition and in its original packaging. The return of the package is the responsibility of the customer. This must be returned by tracked parcel. Under these conditions, Vanrycke undertakes to refund the customer, with the exception of transportation costs, to the bank account debited at the time of its order. This will occur within a maximum period of thirty 30 days, from the receipt of the product. In the event of abnormal or abusive returns, Vanrycke reserves the right to refuse a subsequent order.

WARNING - For any demand of exchange or refund coming from countries outside the European Union, taxes and custom fees will have to be paid by the customer. Any additional fees Vanrycke could have to pay to get the order back will be deducted from the refund. Please send an email to shop@vanrycke.com for any further questions.

ARTICLE 7 - NON-COMPLIANT PRODUCT(S)

7.1. Right of compliance and warranty

Vanrycke guarantees respectively that the brand's Products comply with the use for which they are intended and do not present any faults or hidden defects making them dangerous or unsuitable for their normal use.
In the case of a Product not complying with the information given during presentation of the Products on the Site, and in accordance with article L.211-5 of the Consumer Code, or if these Products present hidden defects referred to in article 1641 of the Civil Code, the Client will receive a refund within thirty (30) days of the date on which the Product is received, subject to respect of the conditions mentioned below.

7.2. Right to return

In the event that a non-compliant Product is received, the Client is allowed to return the non-compliant Product to Vanrycke within fourteen (14) days from the moment the Product has been received. In this respect, it is specified that Vanrycke does not accept packages sent postage due and that the Product must be returned in its original condition and packaging. The Client will attach the return form and prepaid UPS return slip to the package. Vanrycke will inspect the Product for non-conformity and if thie non-conformity is confirmed the Client will be refunded.

The refund will be made to the bank account debited when the order was placed within thirty (30) days after  Vanrycke reception of the non-compliant Product. This refund will also include the refund of the initial delivery costs if all the Products delivered are returned. If only part of the order is returned, the initial delivery costs will not be refunded.

All risks related to the Product's return shall remain the Client's responsibility. 

ARTICLE 8 - VANRYCKE'S RESPONSIBILITY

Vanrycke's responsibility will not be engaged for any inconveniences or damages inherent to the use of the Internet network, notably a break in service, the occurrence of bugs, an external attack or the presence of computer viruses.
Vanrycke cannot be held responsible in the event of a breach of any of its obligations respectively subscribed, as defined herein, due to a case of force majeure.
Without prejudice to the provisions in the previous paragraphs, Vanrycke's responsibility, in the terms of these General Conditions of Sale, cannot be joint in all circumstances and cannot exceed a sum equal to the sums paid or payable during the transaction at the origin of said responsibility for Vanrycke products, regardless of the cause or form of the action concerned. 

ARTICLE 9 - INTELLECTUAL PROPERTY

In accordance with the laws governing intellectual property rights or other similar rights, the Vanrycke Site and all the elements, models, photos, texts, illustrations, logos, graphics etc., found on said Site along with their compilation are, respectively, the exclusive property of Vanrycke with the latter not granting any licence or any other rights to the Client other than the right to consult the Site.
The reproduction or use of all of part of these elements is only authorised for information purposes for personal and private use; any reproduction or use of copies made for other purposes is expressly prohibited. Neither the Site, in full or in part, nor its contents can be used, reproduced, duplicated, copied, transferred, made accessible, modified or used in any other manner, in full or in part, for any purpose whatsoever without prior written authorisation from Vanrycke. Any other use constitutes a forgery. 

ARTICLE 10 - DATAPROTECTION

10.1 Information collected

The completion of personal information collected in the context of distance selling is compulsory as this information is required to process and deliver the orders as well as for the establishment of invoices. This information is strictly confidential. Failure to provide this information implies the automatic refusal of the order.
In accordance with law n°78-17 of 6th January 1978 concerning computers,
files and freedoms, modified by Law n°2004-81 of 6th August 2004 (hereinafter "Data protection Act", the processing of personal information collected on the Site has been the subject of a declaration to the French Data protection Agency (declaration n°1780350). The Client has the right to access, modify, rectify and delete information about them.
To exercise these rights, the Client may, if they so wish, send a letter or email to the Client Services Department the coordinates for which can be found by clicking here providing details of their identity (surname, first names, email address, photocopy of an identity document) - in accordance with the first paragraphs in articles 39 and 40 of the French Data protection Act.
Vanrycke agrees to process any such requests as soon as possible after their receipt. 

10.2. Use of the information collected

Vanrycke may communicate information provided by the Client on the Site to third parties providing services to the Sites. Thus, in order to verify information about the Client, authenticate payments and process orders, Vanrycke may communicate certain financial and other information provided by the Client to third parties responsible for the provision of credit quality, payment or others.
Vanrycke also reserves the right to send its newsletter to Clients having an account on the Site. To stop receiving these newsletters, just click on the "Unsubscribe" link at the bottom of the page.

 

ARTICLE 11 - FORCE MAJEURE

Neither the Client nor Vanrycke can be held responsible for the total or partial non-execution of their obligations if this non-execution is due to unforeseeable circumstances or the occurrence of an element constituting force majeure such as, and without this list ebbing exhaustive, flood, fire, storm, lack of raw materials, transport strike, partial or total strike or lock-out with these different elements being assessed with respect to the applicable case law.
The party having been affected by such events must inform the other party as soon as possible and no later than five (5) working days after the occurrence of this event.
In which case, the Client and Vanrycke agree to meet as soon as possible to determine the terms of execution of the order for the duration of the case of force majeure.

 

ARTICLE 12 - PARTIAL NON-VALIDATION

If one or more stipulations in these General Conditions of Sale are held to be invalid or declared as such in application of a law, regulation or following a definitive decision from a competent court, the other stipulations shall retain their force and scope.

 

ARTICLE 13 - NON-WAIVER

The fact that one of the parties to these General Conditions of Sale has not demanded the application of any clause whatsoever, permanently or temporarily, cannot in any case be considered as a waiver of this party's rights arising from said clause.

 

ARTICLE 14 - ENTIRETY OF THE CONTRACT

These General Conditions of Sale, the General Conditions of Use and the order summary sent to the Client form a contractual whole and constitute the entirety of contractual relations concluded between the Parties.
Generally speaking, it is expressly agreed between Vanrycke and the Client that emails between both parties are admissible along with automatic back-up systems used on the Site, notably when it comes to the nature and date of the order.
The Client may access, if necessary, in accordance with common law, the electronic contract concluded between the Client and Vanrycke.
To do this they must contact the Client Services Department by email providing all the information required, notable the order number and their contact details.

 

ARTICLE 15 - APPLICABLE LAW - DISPUTES

The law applicable to these General Conditions of Sale and related orders is French Law, to the exclusion of the Vienna Convention on Contracts for the International Sale of Goods.
Subject to contrary provisions in the civil procedure code, any dispute that may arise relating to the validity, interpretation or execution of these general conditions of sale and which cannot be settle amicably by the parties to the present, will be subject to the FRENCH courts, notwithstanding the plurality of PARTIES, JUDGEMENTS or expertise.

VERSION FROM 31/05/2023