Shipment and return
Vanrycke accepts online orders for delivery in the countries listed in the table below.
Vanrycke uses the French Post for the orders with ribbons only and DHL or Colissimo for all other orders (depending on geographical zone).
Two different kind of delivery are available : Standard and Express. Please refer to the folowing table to discover the applicable tariff and the delivery time depending on your geographical zone.
The shipping fees are free for all orders delivered with DHL standard, UPS standard or standard Colissimo.
All orders placed after 3:30pm from Monday to Thursday will be processed the next day. All orders placed on Saturday, Sunday and after 2pm on Friday will be processed on Monday.
FRENCH POST FOLLOWED LETTER
COUNTRY |
TARIFF |
DELIVERY TIME (INDICATIVE) |
FRANCE |
2 € |
2 WORKING DAYS |
INTERNATIONAL |
4 € |
4 WORKING DAYS |
DHL TRANSPORT TARIFF
COUNTRY |
TARIFF STANDARD |
DELIVERY TIME DHL STANDARD |
TARIFF EXPRESS |
DELIVERY TIME UPS EXPRESS D+1 before 12pm |
GERMANY |
FREE |
1 à 2 |
25 € |
1 |
AUSTRIA |
FREE |
1 à 2 |
25 € |
1 |
BELGIUM |
FREE |
1 à 2 |
25 € |
1 |
BULGARIA |
FREE |
1 à 2 |
- |
- |
CYPRUS |
FREE |
1 à 2 |
25 € |
1 |
CROATIA |
FREE |
1 à 2 |
- |
- |
CZECH REPUBLIC |
FREE |
1 à 2 |
25 € |
1 |
DENMARK |
FREE |
1 à 2 |
25 € |
1 |
EIRE |
FREE |
1 à 2 |
- |
- |
ESTONIA |
FREE |
1 à 2 |
- |
- |
FINLAND |
FREE |
1 à 2 |
25 € |
1 |
FRANCE (CORSE) |
FREE |
2-3 |
- |
- |
FRANCE METROPOLITAN |
FREE |
1 à 2 |
25 € |
1 |
GREECE |
FREE |
1 à 2 |
25 € |
1 |
HUNGARY |
FREE |
1 à 2 |
25 € |
1 |
ITALY |
FREE |
1 à 2 |
25 € |
1 |
LATVIA |
FREE |
1 à 2 |
- |
- |
LITHUANIA |
FREE |
1 à 2 |
- |
- |
LUXEMBOURG |
FREE |
1 à 2 |
25 € |
1 |
MALTA |
FREE |
1 à 2 |
- |
- |
NETHERLANDS |
FREE |
1 à 2 |
25 € |
1 |
POLAND |
FREE |
1 à 2 |
25 € |
1 |
PORTUGAL |
FREE |
1 à 2 |
25 € |
1 |
ROMANIA |
FREE |
1 à 2 |
- |
- |
SLOVAKIA |
FREE |
1 à 2 |
- |
- |
SLOVENIA |
FREE |
1 à 2 |
25 € |
1 |
SPAIN |
FREE |
1 à 2 |
25 € |
1 |
SWEDEN |
FREE |
1 à 2 |
25 € |
1 |
TRANSPORT TARIFF OUTSIDE EUROPEAN UNION ZONE
COLISSIMO Orders less than 500€ |
DHL Orders 500€ and more |
|||
COUNTRY |
RATE |
DELIVERY TIME (IN WORKING DAYS ) |
RATE |
DELIVERY TIME (IN WORKING DAYS ) |
AUSTRALIA |
FREE (Customers are responsible for all duties, taxes and customs fees) |
7 to 12 |
FREE (Customers are responsible for all duties, taxes and customs fees) |
5 to 9 |
CANADA |
FREE (Customers are responsible for all duties, taxes and customs fees) |
7 to 12 |
FREE (Customers are responsible for all duties, taxes and customs fees) |
2 to 5 |
MEXICO |
FREE (Customers are responsible for all duties, taxes and customs fees) |
6 to 12 |
FREE (Customers are responsible for all duties, taxes and customs fees) |
2 to 5 |
UNITED KINGDOM |
FREE (Customers are responsible for all duties, taxes and customs fees) |
5 to 10 |
FREE (Customers are responsible for all duties, taxes and customs fees) |
3 to 5 |
UNITED STATES |
FREE (Customers are responsible for all duties, taxes and customs fees) |
5 to 10 |
FREE (Customers are responsible for all duties, taxes and customs fees) |
1 to 5 |
DHL Order without diamonds |
Colissimo Order with diamond |
|||
RATE |
DELIVERY TIME (IN WORKING DAYS) |
RATE |
DELIVERY TIME (IN WORKING DAYS) |
|
SWITZERLAND |
FREE (Customers are responsible for all duties, taxes and customs fees) |
3 to 5 |
FREE (Customers are responsible for all duties, taxes and customs fees) |
5 to 10 |
COLISSIMO |
||
RATE |
DELIVERY TIME (IN WORKING DAYS) |
|
SOUTH KOREA |
FREE (Customers are responsible for all duties, taxes and customs fees) |
7 to 15 |
UNITED ARAB EMIRATES |
FREE (Customers are responsible for all duties, taxes and customs fees) |
7 to 15 |
HONG KONG |
FREE (Customers are responsible for all duties, taxes and customs fees) |
7 to 15 |
INDONESIA |
FREE (Customers are responsible for all duties, taxes and customs fees) |
7 to 15 |
JAPAN |
FREE (Customers are responsible for all duties, taxes and customs fees) |
7 to 15 |
SINGAPOR |
FREE (Customers are responsible for all duties, taxes and customs fees) |
7 to 15 |
| THAILAND |
FREE (Customers are responsible for all duties, taxes and customs fees) |
7 to 15 |
You can track your order thanks to the link available in your order confirmation email.
Exchange
If the client changes his mind and decides to return his order to exchange it for another size (rings or bangles), he has up to 14 days from receiving his order to arrange his return.
To arrange the return:
The client has to send a message to shop@vanrycke.com indicating the reason of this return demand. The client will receive a confirmation email with a return label. he will have to stick the return slip on it. The package will be insured against theft or damage throughout its journey to Vanrycke's workshop.
All the pieces must be returned in their original packaging without being worn or damaged.
Refund
In the case of a refund Vanrycke product must be returned complete, in perfect condition and in its original packaging. The return of the package is the responsibility of the customer. This must be returned by tracked parcel. Under these conditions, Vanrycke undertakes to refund the customer, except for transportation costs, to the bank account debited at the time of its order. The refund will occur within a maximum period of thirty 30 days, from the receipt of the product. In the event of abnormal or abusive returns, Vanrycke reserves the right to refuse a subsequent order.
Return and exchange:
Outside European Union
For any demand of exchange or refund coming from countries outside the European Union,taxes and custom fees will have to be paid by the customer. Any additional fees Vanrycke could have to pay to get the order back will be deducted from the refund. Please send an email to shop@vanrycke.com for any further questions.